(May 20, 2005 -- 2:39 PM EDT // link // print)
The National Consumer Law Center is featuring a report on bounce protection scams. (Known in the bizarro-speak of the credit industry as “sound financial strategies.”) I wrote about these earlier, but apparently it’s even worse than I thought. Some highlights:
ATMs include the overdraft line of credit on-screen as part of the available funds. ATM users aren’t notified that they’re withdrawing more than they have until the bill arrives later.
Annualized interest rates on the cash lent to cover bounced checks and withdrawals can reach 1520%. That is not a typo. And thanks to a loophole in the federal Truth in Lending law, banks never have to reveal the actual interest rates
Customers automatically get “protection” whether they want it or not, and must specifically request to be taken out.
Consultants hyped bounce protection to banks as a way to compete with payday lenders – barely legal loan sharks that prey on our cash-strapped troops (among others).
A highly recommended read. If you like horror stories.
(May 17, 2005 -- 2:14 PM EDT // link // print)
The hearing room hadn't even cooled off before we received this email from reader JA:
Did I hear an attorney lie to Congress?
I watched the hearings today. I missed the first hour due to time constraints, but I did catch most of it.
MBNAs Honorable Louis Freeh, Senior Vice Chairman and General Counsel has specifically and clearly denied that MBNA uses Universal Default yet there is this complaint on the Consumer Affairs website. Did he lie to Congress or is the Consumer Affairs website reporting wildly off base? Is there a penalty for perjury when testifying before Congress?
(May 16, 2005 -- 11:57 PM EDT // link // print)
Here is a list of some of the questions we've received from readers that should be asked at Tuesday's hearing:
We don't know if he's a reader, but we feel that it can be inferred that Representative James Sensenbrenner (R-Wis), Chairman of the House Judiciary Committee, would ask credit card companies:
"Now that the risk of consumers failing to pay back their debts has been reduced, will this reduction in risk be returned to consumers in the form of lower interest rates?"
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One reader has a three-part question along the same lines as Rep. Sensenbrenner:
1) "Now that Uncle Sam has transferred your risk to consumers, how much savings will you pass on to consumers, in the form of lower rates and fees?" (this one was the most common question from our readers)
2) "How much will go straight to your shareholders?"
3) "How much went to Joe Biden?"
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Reader SJ asks:
"If the practices by the Credit Card industry are not predatory, why am I - who went to court for a bankruptcy in April of this year - receiving offers for credit cards when my bankruptcy has not even been fully discharged yet?"
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Reader LP asks:
"Why has the gap between interest rates at which banks borrow money and the interest rates they charge credit card customers remained so large over the years?"
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Reader DR asks:
"Do you feel that you have gotten your money's worth from Congress in the passage of the recent bankruptcy bill, and are you pissed it took so long?"
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Reader KM asks:
"Why are banks allowed to apply your payments in order of interest rate, such that credit card loan-types with the highest rate are paid off last regardless of when it was borrowed?"
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Reader DN asks:
"Would you (the credit card companies) be willing under any circumstances short of legislation to ever place information on statements about how long it would take consumers to pay off their debts making only the minimum payments?"
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Reader JA asks:
"Why are you taking advantage of teenagers in high school and college and then suing their parents when they can’t pay, without first asking for their cosigning on the account? Isn’t this dishonest? "
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One observer asks credit card companies:
"How do you justify hitting consumers struggling to pay their balances with $35 late fees and 30% “penalty” interest rates that might force them over the financial brink into bankruptcy? If the goal is to protect the company’s financial commitment, why not just cut off their credit and help keep them solvent?"
(May 15, 2005 -- 9:19 AM EDT // link // print)
Do you get burned up over credit card practices? Think it isn’t fair that they can change the price of the credit after you borrow the money—even if you make your payments on time? Aggravated over bait-and-switch advertising? Stung by fees that you think are unfair? Do you even know the terms of your credit cards?
On Tuesday the Senate Banking Committee will be holding hearings about disclosure and marketing in the credit card industry. They have some real live witnesses: VPs from Capitol One and CitiCards, and the acting director of the Office of the Controller of the Currency—the head of the agency partly responsible for regulating national credit cards.
These people are supposed to be there to answer hard questions. So how about asking some? Give us some questions, and we’ll post them. There will be some good consumer advocacy folks testifying, and Senators Akaka and Feinstein are also planning to testify. We think some of the questions you want to pose just might get asked. And if they get asked, we can talk about the answers.
This is your chance. What do you want to know?
