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Beyond the Keyboard: Ten Steps to Bringing Voters to Obama
(This was originally blogged here on June 7. Elizabeth2 (an absolute must-read on here, in my humble opinion - posted a great response to a Ripper McCord blog. She talks about how to approach a target audience that isn't pro-Obama. I thought these talking points would be appropriate to re-post with our recent pro-active push.)
One of the terms often used on TPM and other sites is "echo chamber". It is certainly an appropriate term, as many of our posts are essentially exercises in preaching to the choir. Some of our better writers do get linked on other political websites, but we still often end up reinforcing or expanding beliefs we already hold.
However, the vast majority of Americans don't read this - or any - political website. So, our carefully crafted arguments, biting ad hominem wit, and soaring rhetoric don't reach that vast majority. This would not be a problem - except that a vote from those masses counts just as much as ours.
So, as we turn our sights to the general election, those Democrats and Obamacans among us should be asking this question: "What can I do to help Barack Obama win in November?"
Well, I have a suggestion. It requires some personal courage, a healthy dollop of active listening, and the willingness to detach yourself from the Internet long enough to exercise the courage and listening skills. It's not the easiest thing to do - but if we all do it to some degree, I truly believe we can provide Obama critical electoral help that all the recommended blogs in the world can't give him.
What I'm talking about, and what I've written about before, is actually talking directly to undecided or hostile voters about Obama and the general election.
Now, this is not something that should be done lightly, or without significant preparation. This is especially true if you're not immediately comfortable talking with people you don't know. The good news is, you're not doing cold selling, telemarketing or anything like that. Instead, to paraphrase Harry S Truman, I just tell people the truth about Obama, and the right-wingers think it's Hell.
I've developed ten "do-and-don't" principles for myself that I try to use whenever I'm talking to a non-Obamamaniac. I'd like to share them here, and hopefully some of you might find them useful.
One prerequisite of this approach is that you be well versed in most things Obama. This is an absolute necessity to do this kind of outreach, for reasons you will see as you read through these principles.
Principle #1: This is not an exercise in street-corner evangelism. You're not going out to put on a clapboard sign and hand out pro-Obama literature. In fact, you're not going anywhere special at all.
Principle #2: You must actively listen to conversation going on around you. This election season has energized tens of millions of American voters, and we're just now starting to swing to the general election.
When you listen to people talk around you, you can hear them often talking about the election. And, more than any other candidate, they're talking about Barack Obama. Good, bad, skeptical, indifferent - it doesn't matter. He's the centerpiece of the discussion in most states.
This leads to Principle #3: Do not, under any circumstances, jump in until you hear at least 15-30 seconds of discussion. You want to listen for key buzzwords. There's no definitive list, but start with things like "Muslim", "liberal", "criminal", "empty suit", and the like. That's important, because then you know someone's badly misinformed. This is a GOOD thing - because you're there to correct the misinformation.
However, Principle #4 says: Always ask questions first! This approach tells the listener that you're genuinely interested in their views and opinions, and it allows you to glean more information about the person or people to whom you're speaking. A good starting point, I've found, is something like, "Excuse the interruption. I was just wondering, were you talking about Barack Obama?"
People will often jump right in with both feet, and share their views on the subject.
This is a critical point in the conversation. If you try to "smack down" anti-Obama rhetoric now, you'll end up in an argument instead of a conversation. Again: you're not doing an alter call here. You just want to help people understand the truth about Obama. Why? Because, once people get past the paranoia, fear, and rumor-mongering, they usually like Obama - and the more they see him without the blinders of fear and prejudice, the better they like him.
So, you listen to the viral e-mail smears passing as "information": "Wasn't he wearing terrorist clothes in that picture?" or "I hear his wife went off about "whitey" a while back" or "Didn't some gangster help him buy his house?" At this point, you now have the person away from just generally hating on Obama to giving specific reasons why he hates him.
This is where principle #5 comes in: Remember your audience, and tailor your communication accordingly. As an example, you generally won't be using snark in your discussions. Remember, most people who don't gravitate to the blogosphere see snark as overtly rude and disrespectful behavior. So, leave your acerbic Dorothy Parker witticisms at the dcor.
Once you've adjusted your attitude appropriately, you're ready for principle #6: Tell ONLY the truth, the whole truth, and nothing but the truth. This not only makes it easier for you to talk about Obama, but sincerity really shines through when you consciously conduct the conversation with complete candor - and that shining will reflect very well on Obama.
Principle #7 says: Only try to correct one falsehood at a time. No matter how many goofy things you hear at once, you deal with the first in full. Eventually, someone has run out of objections, or starts to get angry.
So what happens if someone gets really angry? This is covered in principle #8: Know when to say "when"! There will be times when there is absolutely nothing you can say or do, when someone is virulently anti-Obama. At that point, you extricate yourself as gracefully as possible, and quickly go back to doing whatever you were doing.
NOTE: If you do this enough, you WILL encounter this on occasion. It's very rare, in my experience, but it does happen. You can't let it bother you. Sometimes, when you're on an Easter egg hunt, you come across a few cracked ones. You leave them be, and move on to more fertile ground.
When the person runs out of objections to ask you about, that's when you start talking about positives on Obama. You can cite anything you want here, as long as it complies with Principle #6.
However, don't forget Principle #9: Do not ask for votes! You are not selling Barack Obama. You're only correcting some apparent misinformation about Obama. When you start trying to pressure voting decisions, though, you turn people off.
Finally, there's Principle #10: Never belittle the other candidates. Your only job is to give people the information they need to overcome any anti-Obama falsehoods. Then, encourage them to do some research on their own. When they do, and they find your info is kosher, they'll be hooked.
There are risks in this approach. Certainly, blogging is much easier than actually talking to someone. It's also harder than phone-banking for Obama, because of the lack of anonymity. Instead, you're coming face-to-face with people, and that can be scary.
However, I truly believe the risk is outweighed by the reward. You're helping to proactively fight against swiftboating. You're giving a 100% positive and factual view of Obama to someone who probably won't get that view anywhere else. Finally, you're turning lower-information voters into higher-information voters - and the more information a voter has, the more likely they are to vote for Obama.
We're blessed with a candidate who naturally blossoms in the minds of the people, once the idea of Obama takes root. I like to think of my approach as that of the constant gardener, helping people pull mental and emotional weeds out so the idea can take root and grow of its own accord in those minds.
If you have questions about getting prepped to do this sort of thing, feel free to ask in the comments, and I'll do my best to answer. I hope you'll toss on some work gloves, get out there and do some intellectual weeding with me. Thanks for reading!
One of the terms often used on TPM and other sites is "echo chamber". It is certainly an appropriate term, as many of our posts are essentially exercises in preaching to the choir. Some of our better writers do get linked on other political websites, but we still often end up reinforcing or expanding beliefs we already hold.
However, the vast majority of Americans don't read this - or any - political website. So, our carefully crafted arguments, biting ad hominem wit, and soaring rhetoric don't reach that vast majority. This would not be a problem - except that a vote from those masses counts just as much as ours.
So, as we turn our sights to the general election, those Democrats and Obamacans among us should be asking this question: "What can I do to help Barack Obama win in November?"
Well, I have a suggestion. It requires some personal courage, a healthy dollop of active listening, and the willingness to detach yourself from the Internet long enough to exercise the courage and listening skills. It's not the easiest thing to do - but if we all do it to some degree, I truly believe we can provide Obama critical electoral help that all the recommended blogs in the world can't give him.
What I'm talking about, and what I've written about before, is actually talking directly to undecided or hostile voters about Obama and the general election.
Now, this is not something that should be done lightly, or without significant preparation. This is especially true if you're not immediately comfortable talking with people you don't know. The good news is, you're not doing cold selling, telemarketing or anything like that. Instead, to paraphrase Harry S Truman, I just tell people the truth about Obama, and the right-wingers think it's Hell.
I've developed ten "do-and-don't" principles for myself that I try to use whenever I'm talking to a non-Obamamaniac. I'd like to share them here, and hopefully some of you might find them useful.
One prerequisite of this approach is that you be well versed in most things Obama. This is an absolute necessity to do this kind of outreach, for reasons you will see as you read through these principles.
Principle #1: This is not an exercise in street-corner evangelism. You're not going out to put on a clapboard sign and hand out pro-Obama literature. In fact, you're not going anywhere special at all.
Principle #2: You must actively listen to conversation going on around you. This election season has energized tens of millions of American voters, and we're just now starting to swing to the general election.
When you listen to people talk around you, you can hear them often talking about the election. And, more than any other candidate, they're talking about Barack Obama. Good, bad, skeptical, indifferent - it doesn't matter. He's the centerpiece of the discussion in most states.
This leads to Principle #3: Do not, under any circumstances, jump in until you hear at least 15-30 seconds of discussion. You want to listen for key buzzwords. There's no definitive list, but start with things like "Muslim", "liberal", "criminal", "empty suit", and the like. That's important, because then you know someone's badly misinformed. This is a GOOD thing - because you're there to correct the misinformation.
However, Principle #4 says: Always ask questions first! This approach tells the listener that you're genuinely interested in their views and opinions, and it allows you to glean more information about the person or people to whom you're speaking. A good starting point, I've found, is something like, "Excuse the interruption. I was just wondering, were you talking about Barack Obama?"
People will often jump right in with both feet, and share their views on the subject.
This is a critical point in the conversation. If you try to "smack down" anti-Obama rhetoric now, you'll end up in an argument instead of a conversation. Again: you're not doing an alter call here. You just want to help people understand the truth about Obama. Why? Because, once people get past the paranoia, fear, and rumor-mongering, they usually like Obama - and the more they see him without the blinders of fear and prejudice, the better they like him.
So, you listen to the viral e-mail smears passing as "information": "Wasn't he wearing terrorist clothes in that picture?" or "I hear his wife went off about "whitey" a while back" or "Didn't some gangster help him buy his house?" At this point, you now have the person away from just generally hating on Obama to giving specific reasons why he hates him.
This is where principle #5 comes in: Remember your audience, and tailor your communication accordingly. As an example, you generally won't be using snark in your discussions. Remember, most people who don't gravitate to the blogosphere see snark as overtly rude and disrespectful behavior. So, leave your acerbic Dorothy Parker witticisms at the dcor.
Once you've adjusted your attitude appropriately, you're ready for principle #6: Tell ONLY the truth, the whole truth, and nothing but the truth. This not only makes it easier for you to talk about Obama, but sincerity really shines through when you consciously conduct the conversation with complete candor - and that shining will reflect very well on Obama.
Principle #7 says: Only try to correct one falsehood at a time. No matter how many goofy things you hear at once, you deal with the first in full. Eventually, someone has run out of objections, or starts to get angry.
So what happens if someone gets really angry? This is covered in principle #8: Know when to say "when"! There will be times when there is absolutely nothing you can say or do, when someone is virulently anti-Obama. At that point, you extricate yourself as gracefully as possible, and quickly go back to doing whatever you were doing.
NOTE: If you do this enough, you WILL encounter this on occasion. It's very rare, in my experience, but it does happen. You can't let it bother you. Sometimes, when you're on an Easter egg hunt, you come across a few cracked ones. You leave them be, and move on to more fertile ground.
When the person runs out of objections to ask you about, that's when you start talking about positives on Obama. You can cite anything you want here, as long as it complies with Principle #6.
However, don't forget Principle #9: Do not ask for votes! You are not selling Barack Obama. You're only correcting some apparent misinformation about Obama. When you start trying to pressure voting decisions, though, you turn people off.
Finally, there's Principle #10: Never belittle the other candidates. Your only job is to give people the information they need to overcome any anti-Obama falsehoods. Then, encourage them to do some research on their own. When they do, and they find your info is kosher, they'll be hooked.
There are risks in this approach. Certainly, blogging is much easier than actually talking to someone. It's also harder than phone-banking for Obama, because of the lack of anonymity. Instead, you're coming face-to-face with people, and that can be scary.
However, I truly believe the risk is outweighed by the reward. You're helping to proactively fight against swiftboating. You're giving a 100% positive and factual view of Obama to someone who probably won't get that view anywhere else. Finally, you're turning lower-information voters into higher-information voters - and the more information a voter has, the more likely they are to vote for Obama.
We're blessed with a candidate who naturally blossoms in the minds of the people, once the idea of Obama takes root. I like to think of my approach as that of the constant gardener, helping people pull mental and emotional weeds out so the idea can take root and grow of its own accord in those minds.
If you have questions about getting prepped to do this sort of thing, feel free to ask in the comments, and I'll do my best to answer. I hope you'll toss on some work gloves, get out there and do some intellectual weeding with me. Thanks for reading!
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TERRIFIC post. I wasn't around here when it originally posted, so thank you so much for resurrecting it.
August 13, 2008 10:42 PM | Reply | Permalink
Excellent re-post. Hadn't seen it before. Rec'd.
August 13, 2008 11:53 PM | Reply | Permalink
Excellent post Boyd. Just one thing I would add is actively listen and engage each person you speak with. Find out what matters to them rather than argue why you support Obama or assume they have the same values. For example, people assume that the way to reach hold out women supporters of Hillary is to talk about Roe v. Wade. That works for some, but what about those Catholic women voters who may be pro-life? Making that argument might turn them further away from Obama. About the safest argument that isalmost universal is the economy. That's my go-to card when speaking with independents, moderate republicans and undecided Hillary supporters.
August 14, 2008 12:10 AM | Reply | Permalink
I agree with this approach. In fact, I believe that principles 2 through 5 cover it.
Your point is important enough that it can't be overstated or excessively repeated. You'll usually get one shot, and one shot only, at talking to people. Defaulting to the economy is a guaranteed winner.
August 14, 2008 6:46 AM | Reply | Permalink
Oh, my word! Thank you, but now I'm absolutely guaranteed to make a series of utterly innane and ridiculous posts!
But your post is so important I wanted to add one thing that has worked for me. I'm really not in a position where I can approach people at work and hold any sort of political discussion, but I can - and do - make statements (as off-hand and humorous as I can manage) that let others know I'm a committed Dem. and Obama supporter. What I've found is that a number of people will approach me privately (and secretly) with a question. Sometimes the questions make me blanch ("But aren't you concerned that he's Muslim?") but I simply listen, give some facts about what they've questioned, and follow-up (when I can) with a newspaper clip or link of some mainstream article or site that discusses it in responsible fashion. ....... The "private visits" have increased in number, so I guess it's working to some extent. (Also keep a few extra copies of "Dreams From My Father" on hand and loan them out if someone seems really interested -- THAT is the best selling point, just 'listening' to him talk and realizing what a normal, if very bright and articulate, person he is.)
August 14, 2008 8:43 AM | Reply | Permalink
This post is preaching into the void. Sorry, but speaking strictly from experience, TPMers are Obama's worst emabassadors.
August 14, 2008 12:55 PM | Reply | Permalink
Speaking strictly from my experience (which has included phone-banking, canvassing and just talking to people who are already talking politics - which is the focal point of the post), I couldn't disagree with you more. Even if we didn't disagree, your comment offers absolutely nothing in the way of substantive discussion or constructive criticism.
If you have a better idea, OFFER IT. If you have a way to improve the process I laid out, POST IT. If you have nothing but pessimistic pabulum, KEEP IT.
August 14, 2008 1:58 PM | Reply | Permalink
See? You just proved my point. I knew someone would. I just didn't expect it to be the original poster.
August 14, 2008 2:09 PM | Reply | Permalink
I don't have much patience for those who want to relieve themselves in everyone else's Corn Flakes. I believe that was the only point of your original comment, hence my response.
You'll notice upthread that dijamo and Elizabeth2 offered suggestions for improvement on the idea I gave. Those are welcome.
Rational points (supported by something other than vague, undefined "experience") on why this might not be a good idea are equally welcome.
There is nothing wrong with constructive criticism. Please, feel free to engage in it.
August 14, 2008 2:35 PM | Reply | Permalink
I'm not relieving myself, I'm being honest. I'm telling you what my experience is, which you reacted to with trademark TPM knee-jerk hostility to anything remotely critical. You aren't following your own advice (see Principles #2, #3, and #4) and listening to what I have to say first. If you can't deal with me, you can't deal with Republicans. Any Republicans you encounter will have much deeper criticisms than I ever will, based on accepted right-wing spin about previous Democratic administrations.
I thought this post was about turning a corner. I guess when a Republican calls you a Kool-Aid-drinking cultist, you're going to blow a gasket.
I'm not sure why you bring up dijamo and Elizabeth2; I never mentioned them and I'm not here to take lessons. My constructive criticism to you was that you should not talk to people about Obama, and you promptly confirmed my opinion.
August 14, 2008 4:09 PM | Reply | Permalink
I have no problem with listening to what people have to say. Your first post in this thread didn't say anything other than a general insult to TPMers (yourself excluded, no doubt).
You've since narrowed the insult to be directed at me, which is fine. Though I disagree with you, at least there's something to discuss in your latest post.
Talking directly to people who are low- or no-information voters is a completely different exercise than exchanging thoughts and ideas on a political website with other high-information voters. I don't need to explain a lot of the basics to you or anyone else on here, and if you know all the stuff in the post, then you aren't the intended audience.
If you thought this was a post about "turning a corner" of some sort, you are wrong. The whole point of this post - back in June, as it is now - is to give people an angle on getting actively involved beyond participating online. There are many other angles to use, and I don't pretend that I either know everything or can't get better.
I brought up dijamo and Elizabeth2 because their responses stood in contrast to yours. The contrast is that, while they saw something that they felt needed to be changed or expounded upon, and then stated why, you just posted an unsubstantiated negative comment - then, when you got called on it, said, "Look! You proved my point!" Yes, I react differently when a high-information poster like you puts up a comment like that on TPM than than when I hear the same comment from someone at the grocery store. I imagine most people do.
Finally, it's funny that you criticize me for not listening to what you have to say, and then talk about how you're "not here to take lessons". All that proves is that you're at least as unwilling to listen as you (groundlessly) say I am.
August 14, 2008 4:47 PM | Reply | Permalink
First, you don't listen. Then, you attack, contradicting everything you espouse in your own post. You don't have patience to listen to another point of view if it challenges you in any way. You make assumptions about what I am going to say. Then, you make excuses for attacking me, justifying your divisive behavior. Ironic.
At least you don't consider me a low-information voter. But I still maintain your people skills are sorely lacking, which you prove in every response to me.
I'm not taking lessons from you in how to talk to people about Obama when you yourself can't talk to me about my experience with people like you. Reactionary fans like you are Obama's biggest problem; not the Republicans.
August 14, 2008 5:09 PM | Reply | Permalink
I didn't purport to give you (or anyone else) lessons. I offered some things I'd learned, and anyone who finds them useful can use them.
If you don't find my ideas useful, don't use them. If you find they're wrong, say why. If you object to me personally, say so up front or just don't read my posts. (Which is fine with me; you seem to thrive on antagonism, and I have better things to do.)
Here's a real-world example of me trying to put my plan in action. I went to play poker last week, and sat down next to this 50-something white guy named Vince. He introduced himself, shook my hand, and said, "Hey, I just want you to know - I ain't votin' for Obama!" I laughed and told him, "Oh, that's okay - it'll be nice for you to be in the minority for a change!" The whole table laughed, and then I asked him why he doesn't like Obama. Turns out, he's a lifelong GOPer who owns a bar, and he thinks Obama's going to tax him right out of business. (This is a particularly sensitive topic in Pittsburgh, as there's a drink tax that's getting huge blowback from bar/restaurant owners.)
That's a specific reason for someone not liking Obama, which is a major turning point in my action plan. Once the conversation shifts from vague declarations to specific points, it's easy to give someone facts to help quell their fears. Vince probably still won't vote for Obama, but at least he knows more about Obama's tax plan (and other positions) - as does everyone who could hear our conversation. Every little echo helps - and, if anything, that's the only "lesson" I offer.
August 14, 2008 5:52 PM | Reply | Permalink
Hey, readytoblow! I've missed you! Did you see the "Enough" post by the chipmunk? In comments I gave you cudos for having taken me on when I debuted...I think I finally met an actual troll!
August 14, 2008 2:09 PM | Reply | Permalink
Hi, stillidealistic. I'm afraid I missed the chipmunk.
August 14, 2008 2:10 PM | Reply | Permalink
If you have time look in the archives for yesterday...it's pretty interesting, especially if you click on his/her page and start from the beginning!
August 14, 2008 2:28 PM | Reply | Permalink
Great post! I've been thinking along the same lines. When talking about Obama, I try to think about how Obama himself deals with people who disagree with him. It's very refreshing to have a political leader who provides a great example for how to be politically involved. Not that there aren't other politicians who are good at listening and respectful of people who disagree with them, but Obama is particularly good at this part of the job.
I posted a link on my blog, Talented Earthquake Productions:
http://talentedearthquake.blogspot.com/2008/08/how-to-talk-to-people-about-obama.html
August 14, 2008 2:51 PM | Reply | Permalink
Well said, Boyd. It's very, very hard to stand there listening to a friend repeat lies and slurs, drawing them out, calmly presenting them with the facts, and then restraining myself from attacking other candidates, news outlets, bloggers...etc. What you (and Elizabeth2) laid out are the basic skills of effective persuasion in any situation. People love to be listened to; most aren't used to it and just letting them vent to someone who disagrees can completely throw them off balance. Interruption with a rant does nothing but harden the opposition and reinforce the view of Obama's supporters as attack dogs and Koolaid-drinkers.
I've had some success with this. Here in Yew-tah I'm surrounded by conservative Republicans, with some liberal Dems sprinkled in, so the norm is to avoid political controversy. One friend hears Republican lies repeated as facts by her groovy but covertly-conservative husband, gets all het up about it, and then I gently feed her a little dose of truth, and she calms down again. She's a Democrat who hasn't voted in years, so I'm making it a little project to get her to vote this year, no matter who she's supporting.
Anyhoo, just as we need more Chicken Little-itis vaccination clinics, we need more posts like yours, Boyd. It's hard to step out of our little bubble and into the real world. Just like taking action instead of panicking, this isn't about converting everyone you know--it happens one voter at a time.
August 14, 2008 7:38 PM | Reply | Permalink
BTW, here's a good example of what NOT to do when advocating for a candidate: focus on his opponent!
http://www.boston.com/bostonglobe/ideas/articles/2008/08/03/portrait_of_the_candidate_as_a_pile_of_words/
Message: talk about why Obama's right; save the reasons McCain's wrong for the very end, when you're closing the deal.
August 14, 2008 8:05 PM | Reply | Permalink
Thank you for the comments.
You highlight exactly why it's so difficult to use this plan. I have to bite my tongue at the worst slurs I hear. I try to think of two things when that happens.
First, back in the summer after my fourth-grade year, I was invited to a summer science camp at McKendree College in Lebanon, IL. When I got to my room, I met my roommate - who proceeded to call me "nigger" four times during my two-week stay there. It was the first time I'd ever experienced that. I managed to not resort to name-calling or arguing with him.
Second, I can't imagine absorbing the kinds of smears and hatred Obama has endured in this campaign. If he can keep his cool through that, I can surely keep mine when I hear someone smear him.
August 14, 2008 9:29 PM | Reply | Permalink